“The truth is out there, but the truth also seems to be very subjective. With access to so many types of information, there is bound to be some miscommunication that goes on in libraries. "Some" could be an understatement. Okay, there is a lot of miscommunication happening. To combat this, librarians strive to develop excellent listening skills, impeccable library instruction, and good follow-up questions. And a killer poker face hidden by a fashionable pair of glasses never hurts.”