Artificial Empathy Quotes

“Imperfection — core to the human condition — has a way of obscuring our vision… We are intrinsically flawed. In our deepest hearts, we view that flawed quality as essential.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (April 20

“The mind is the quintessential playground of empathy.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (April 20

“If being empathic is a sine qua non condition of a truly customercentric organisation, the only way to deliver on that quest is to show empathy to employees first. ”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“For a brand, it will be important to find ways to reinforce on a regular basis the empathic behaviour, coherent with the brand’s values.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The two most flagrant killers of empathy are time pressure and stress.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The best way of measuring empathy is against the lifetime value of one’s customers or the long-term engagement of one’s employees.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Logic and empathy are difficult bed partners.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Strengthening an organisation’s empathy muscle will require change management.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“One should not try to be empathic with customers without first having an empathic internal culture.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Two strategic reasons for organisational empathy:
-To gain greater employee engagement
-To enhance the customer experience”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Five ways to develop empathy:
-Listen actively
-Explore differences
-Read fiction
-Practice mindfulness
-Know why”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“The key is to establish the business’s In Real Life (IRL) ethical construct to formulate principles and rules to inform the machine how to learn to be empathic.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“An adventure without risk,
is not an adventure.
A life without adventure
is a life less complete.”
― Minter Dial, Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2023)

“Artificial motions shall never surpass human emotions, where the seeds of humanity persist.”
― Nilantha Ilangamuwa, What I Heard