Crucial Conversation Quotes

“People often assume that trust is something you have or don’t have. Either you trust someone or you don’t. That puts too much pressure on trust.
“What do you mean I can’t stay out past midnight? Don’t you trust me?” your teenage son inquires.
Trust doesn’t have to be universally offered. In truth, it’s usually offered in degrees and is very topic specific. It also comes in two flavors—motive
and ability. For example, you can trust me to administer CPR if needed; I’m motivated. But you can’t trust me to do a good job; I know nothing about
t.”
― Kerry Patterson, Crucial Conversations: Tools for Talking When Stakes are High