Freakout Quotes

“The best move here is to simply listen and maintain eye contact. Your calmness is a primal attempt to telepathically reflect the insanity back to the freak so they’ll realize they’ve gone off the deep end. This can be rough because the freakout may be pointed directly at you, but even under attack, your job is the same: Listen. Nod. Repeat”
― Michael Lopp, Managing Humans: Biting and Humorous Tales of a Software Engineering Manager

“Even if you haven’t successfully predicted a freakout, you can still use your experience as a means of exploring the freak’s understanding of whatever the issue might be. Heck, you don’t even need experience; all you need is the desire to understand what this person is freaking out about.”
― Michael Lopp, Managing Humans: Biting and Humorous Tales of a Software Engineering Manager