Multi Stakeholder Empathy Quotes

“Empathy should apply to all stakeholders, including oneself. Balance is key. It's often a bad idea to empathize with one stakeholder to the detriment of other stakeholders. You may not want to give that employee criticism, but what about the customers who are negatively impacted by that employees insufficient performance? You may not want to reject that clients particular request, but what about the employees who would be negatively impacted if the request is honored? You may want to put in 20 more hours for the client this week, but what about the self-care you need to remain healthy so that you can bring your best self to work? Empathy is good - but it should be Multi Stakeholder Empathy. Balance is key.”
― Hendrith Vanlon Smith Jr.