Social Customer Care Quotes

“Determining who the members of your audience are is the most important piece in the business puzzle.”
― Cendrine Marrouat, The Little Big eBook on Social Media Audiences: Build Yours, Keep It, and Win

“People do not just buy products. They buy better versions of themselves. And the packages in which they want the products to be delivered must come from humble and approachable brands. People have no patience for fluff.”
― Cendrine Marrouat, The Little Big eBook on Social Media Audiences: Build Yours, Keep It, and Win

“Social media is much more than self-promotion. It is a two-way street, a set of tools that allow you to reach out to people and become the bringer of positive things and experiences. In turn, these people will not just support you. They will be there to help you increase your reach and audience – and turn your business into a viable endeavour.”
― Cendrine Marrouat, The Little Big eBook on Social Media Audiences: Build Yours, Keep It, and Win

“People will never respond to you more positively than when you seek to make your impact felt at the human level.”
― Cendrine Marrouat, The Little Big eBook on Social Media Audiences: Build Yours, Keep It, and Win