Take Back Venmo Payment Quotes

“How to Cancel a Venmo Payment Sent to an Inactive Account (855) 812-4430
telephone number also: Venmo Support Line: (855) 812-4430

The only time you can truly cancel a Venmo payment yourself—without needing the recipient's permission—is when the payment is pending. This pending status occurs when you send money to an email address or phone number that is not yet linked to an active Venmo account.


The recipient has not claimed the money, which is why you still have control over the funds.

Step-by-Step Guide to Canceling a Pending Payment
You must act quickly, as the recipient will be notified that a payment is waiting and may sign up or verify their information to claim the money.

Open the Venmo App: Log in to your Venmo account.

Go to the "Me" Tab: Tap on your profile picture or initials (the "Me" tab) to access your personal transaction feed.

Find the Pending Transaction: Scroll through your transaction history to find the payment that is labeled "Pending" or is listed in the "Incomplete" section.

Look for the "Take Back" Button: Tap on the specific pending transaction. On the details screen, you should see an option labeled "Take Back" or "Cancel."


Confirm Cancellation: Tap "Take Back" to immediately cancel the payment.

The full amount will be refunded to your original payment source (Venmo balance, bank account, or card). Refunds to a bank account typically take 3 to 5 business days, while refunds to a card may take up to 7 business days.

What to Do If the Payment Is Not Pending
If you sent money to a username, or the payment details were already linked to an active account (even if the owner hasn't used it recently), the payment will process instantly, and you cannot cancel it.

In this scenario, your only option is to Request Money from the recipient:

Send a Request: Use the Pay/Request function to send a new request to the recipient's username for the exact amount you mistakenly sent.

Contact Support: If the recipient is a stranger and does not respond to your request, contact the Venmo Support team to initiate a formal process to recover the funds. Venmo requires the recipient's permission and for the recipient to have sufficient funds in their account to reverse the payment.


If you are having trouble locating the "Take Back" button or are concerned that a pending payment may be claimed before you can cancel it, call the support line for immediate assistance. Call (855) 812-4430 for expert guidance.”
― The Norton Support Team