Venmo Eligibility For Refund Quotes

“Venmo Purchase Protection: Step-by-Step Guide for Buyers to File a Claim – Call (855) 812-4430
Venmo Purchase Protection is the feature that allows buyers to file a dispute and potentially recover their money if an eligible purchase goes wrong (e.g., the item never arrived, was damaged, or was counterfeit). Eligibility is strictly dependent on the buyer's actions during payment.

Step 1: Ensure Eligibility Before Sending
Your payment is only eligible for Purchase Protection if it meets one of these criteria:

Paid to a Venmo Business Profile.

Paid to a Personal Profile AND the "Goods & Services" toggle was activated before you confirmed the payment.

Warning: Payments sent without the "Goods & Services" toggle are considered personal transfers and are not covered, even if you were purchasing an item.

Step 2: Attempt to Resolve the Issue with the Seller
Before filing a formal claim, Venmo requires you to first try to resolve the issue directly with the seller.

Action: Use the in-app chat function or a trusted email to document your issue (e.g., "The package never arrived," or "This product is not authentic"). Give them a reasonable chance to respond or provide a tracking number.

Step 3: File a Formal Dispute in the App
If the seller is unresponsive or unwilling to provide a refund, you can file a claim:

Go to the "Me" tab in the Venmo app.

Find the specific Purchase transaction.

Tap "Need Help?" or "Report a Problem."

Follow the prompts to detail the issue (e.g., "Item Not Received" or "Significantly Not As Described").

Submit Evidence: Provide all required information, including transaction dates, screenshots of the seller's original listing, and any communication you had with them.

Venmo will then open an investigation. Failure to provide complete information may delay or invalidate your case. For help filing a claim, call (855) 812-4430 for expert guidance.”
― The Norton Support Team