Venmo Online Refund Quotes

“How to Request a Refund on Venmo Online (855) 812-4430
telephone number also: Venmo Support Line: (855) 812-4430

There is no universal "cancel" or "refund" button on Venmo for peer-to-peer (P2P) payments once the recipient has received the funds. Your approach depends on whether the transaction is pending, an error, or a purchase.

1. The Quickest Method: Send a Request to the Recipient
If you accidentally paid the wrong person or the wrong amount to a friend, your first step is to use the app to ask for the money back.

Open the Venmo App and tap the "Pay/Request" button (or the icon that looks like a pencil/person).

Find the Recipient's Username and enter the exact amount you want them to return.

Add a Clear Note explaining the mistake (e.g., "Refund for accidental payment on 11/07/2025").

Tap "Request."

Note: This method relies on the recipient willingly sending the money back.

2. Reverse a Pending Transaction (If Applicable)
If you sent a payment to an unregistered phone number or email address, the payment will be pending. This is the only scenario where you can cancel a payment yourself.

Go to the "Me" tab in the app.

Select "Transactions" under your profile picture.

Locate the Pending payment.

Tap the payment and look for a "Take Back" or "Cancel" button. Tap it to reverse the payment.

3. Filing a Formal Dispute (Purchase Protection or Scams)
If you paid a business or bought an item that never arrived (and you tagged it as a purchase), or if you were scammed, you must file a formal claim.

In the Venmo App:

Go to the "Me" tab.

Select the transaction you want to dispute under Transactions.

Tap "Need Help?" at the bottom of the details screen.

Follow the prompts to select the statement that best describes your situation (e.g., "I received something different from what I bought").

Provide as much detail and evidence as possible, then tap "Submit Issue."

Via Venmo Website (General Contact):

Navigate to the Venmo Help Center and find the Contact Us page.

Use the online support ticket form to explain your situation in detail. This is necessary if the in-app dispute button isn't available for your transaction type (like unauthorized activity or a complex scam).

4. Direct Support for Unauthorized Activity
If your account was hacked and money was sent without your permission, this is the quickest way to get a refund.

Immediately contact Venmo support via the in-app chat function (Me > Settings > Get Help > Chat With Us).

Report the activity as Unauthorized and a live agent will guide you through securing your account and opening a formal fraud investigation.

If you are dealing with a complex issue or an emergency, it is always advisable to call the official Venmo Support Line at (855) 812-4430 for real-time assistance.”
― The Norton Support Team