Venmo Online Support Quotes

“Venmo Contact Form or Online Request – Call (855) 812-4430
Venmo's preferred method for customer service is the in-app live chat. However, if you are unable to log into your mobile app (for example, if your account is locked, or you suspect unauthorized activity), you can submit a support ticket via the official Venmo website.

Submitting a Support Request Online
Venmo utilizes a system where you select the issue first, which then directs you to the most appropriate contact method (which may be a form).

Access the Help Center: Go to the official Venmo Help Center on your web browser.

Navigate to Contact Us: Look for the "Contact Us" or "Connect with Support" section (often linked near the bottom of the page or in the main menu).

Identify Your Problem: The site will typically ask you to select the topic that best describes your issue (e.g., "Account Lock," "Transaction Dispute," or "Login Problems").

Find the "Email/Message Us" Link: If the recommended solution doesn't help, scroll down. For issues that prevent login, Venmo usually provides an option to "Message Us" or "Send an Email" which will bring up an online form.

Fill Out the Form: You will need to provide your full name, the email address associated with your Venmo account (if known), and a detailed description of the problem.

Note on Email: Venmo does not publish a general email address for support. All official contact is routed through the form or the in-app chat/phone line to ensure security and account verification.

When to Use the Online Request
The online form is best used for non-urgent issues when the app is inaccessible, such as:

You are having login problems and cannot access the in-app chat.

Your account has been temporarily locked or frozen.

You need to report unauthorized activity but cannot securely log into the app.

Immediate Contact Methods (Recommended for Urgency)
For the fastest, most secure assistance, the following methods are still recommended:

In-App Live Chat: (Available 8:00 am–10:00 pm CT, 7 days a week)

Path: Me tab > Settings > Get Help > Chat With Us (best for immediate, verified help).

Phone Support: Call the official number (855) 812-4430

Availability: Monday–Friday, 8:00 am–8:00 pm CT.”
― The Norton Support Team