Venmo Security Breach Quotes

“Urgent: Unauthorized Charges on Venmo? What to Do Immediately – Call (855) 812-4430
If you notice suspicious activity, unauthorized payments, or transfers you did not make, you must act immediately. Timely reporting is crucial to recovering funds and preventing further financial loss.

Immediate Steps for Unauthorized Activity
Change Your Password and PIN: Your first step is to lock out the hacker. Immediately change your Venmo password to a strong, unique password and reset your PIN.

Check for Unauthorized Linked Devices: Review your security settings to ensure no unknown devices are logged into your account.

Disable or Lock Your Card: If the unauthorized activity involves your Venmo Debit Card, immediately lock it in the app (Go to Cards tab > Lock Card). If you don't have app access, call the dedicated card line (often listed on the back of the card).

Reporting the Incident to Venmo
Use the In-App Chat: The fastest way to start an investigation is usually through the Venmo app: Go to Me > Settings > Get Help > Chat With Us and ask for an agent to report a security issue.

Call Venmo Support: If you are locked out or the issue is urgent, call the main support line.

The Investigation: Venmo will investigate the unauthorized transaction. If they confirm it was a fraudulent payment not initiated by you, they will typically reverse the charge.

If a Linked Bank/Card is Compromised
If you see Venmo charges on your bank statement but you don't have a Venmo account, it means your card or bank details were stolen and linked to a fraudster's Venmo account.

Contact Your Bank/Card Issuer: Your bank is your primary point of contact. File a dispute with them immediately, request a new card/account number, and they will work with Venmo on their end.

For urgent security assistance and to report unauthorized access, call (855) 812-4430 immediately.”
― The Norton Support Team