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Shelfari > Shelfari Problems

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message 1: by John (new)

John Warner (jwarner6comcastnet) | 45 comments Is anyone else noticed that Shelfari email notifications aren't being received again? I haven't received any since this morning.


message 2: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
John wrote: " Is anyone else noticed that Shelfari email notifications aren't being received again? I haven't received any since this morning."

I don't use that feature (have the email notification turned OFF), so it doesn't effect me. But I can imagine it's pretty disconcerting for those who rely on it.


message 3: by Mara (new)

Mara (mrlzbth) | 9 comments Mod
John wrote: " Is anyone else noticed that Shelfari email notifications aren't being received again? I haven't received any since this morning."

Yep, I only have a few notifications turned on but have noticed their absence...I guess we can look forward to a flood of Shelfari e-mails whenever they get them working again. :\


message 4: by Book Concierge (last edited Oct 10, 2012 04:55AM) (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
An interesting story ...
I've been a member of Webshots (a site for sharing photos, screensavers, wallpaper) for over 10 years. On Oct 2 they suddenly announced that the site had been sold to new owners, there would be a new site (called Smile by Webshots), and the old Webshots would shut down permanently effective Dec 1. They are no longer supporting Webshots desktop applications. No new photos to download. No way to comment on members photos as was done previously.

To say the least this has caused an uproar. The new desktop download doesn't work well. The new site will required you to "friend" other members in order to see each others photos ... so no more public sharing.

Anyway ... today a senior member of staff (the photo editor, who has been with the company since the beginning - through several changes of ownership - and is staying with the new Smile) posted some additional information in response to all the cries of protest and dismay.

One very telling remark: Legally we were not able to announce any changes in ownership or structure until last Tuesday (i.e. the day it was announced).

I'm just suddenly struck with what's been happening at Shelfari and how little response we get from the team over the past few months. And I'm afraid the photo editor's remarks have given me a vision of the future of Shelfari ...


message 5: by Mara (new)

Mara (mrlzbth) | 9 comments Mod
Yikes, that is scary! I do feel like something like that has to be brewing over at Shelfari--hoping that I'm either wrong or that they'll make an announcement that gives people plenty of time to shift data elsewhere before any major changes are made.


message 6: by LibraryCin (new)

LibraryCin | 196 comments Oh, wow! That is a scary thought! I should probably try harder to get more stuff moved over here (and try again to export my shelf, at least...).

(I used to use Webshots, too, mostly to download pretty pics for my desktop; I never did use it for my own pictures. A few years back, most of it went to subscription, so I stopped using it. Sad to see it's gone that way, though, BC.)


message 7: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
LibraryCin wrote: "I used to use Webshots, too, mostly to download pretty pics for my desktop; I never did use it for my own pictures...."

Same here ... I only used it to download pretty pics for my desktop. Never uploaded anything to the site.


PennsyLady (Bev) (pennsylady) | 28 comments How do we delete messages?


message 9: by Book Concierge (last edited Oct 16, 2012 01:05PM) (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
PennsyGal wrote: "How do we delete messages?"

After you've refreshed the page ... you'll see several links in the lower right corner of your message block reply | edit | delete | flag
Click on the DELETE button.

I do not know whether the group moderator / admin is able to delete another member's post. I know that the moderator/admin CAN lock a thread and archive it. I know this only because I've noticed it on other groups. Not being a moderator/admin I do not know how it's done.


message 10: by Mara (new)

Mara (mrlzbth) | 9 comments Mod
I have the "reply/delete/flag" options available after each post in this thread, so it looks like group admins can in fact delete other people's posts.


message 11: by PennsyLady (Bev) (new)

PennsyLady (Bev) (pennsylady) | 28 comments I now see reply and flag as available and delete added to my comment choices.

Thanks Tessa
Thanks Mara


message 12: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
Well,it seems that the Shelfari "search" problem is mostly fixed. It's been working just fine (for me at least) for the last several days without interruption.

A sign of hope ....

Still a few "blue cover of death" problems on my shelf ... but I'll give that a while longer before I try to go in and fix them on my own.


message 13: by LibraryCin (new)

LibraryCin | 196 comments Book Concierge wrote: "Well,it seems that the Shelfari "search" problem is mostly fixed.

Yup, it's good news! Of course, now that I'm here... It will still take me a lot of time to get my shelf here caught up to my shelfari shelf, since importing really didn't work for me. But, hopefully little bit by little bit...


message 14: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
LibraryCin wrote: "Yup, it's good news! Of course, now that I'm here... It will still take me a lot of time to get my shelf here caught up to my shelfari shelf, since importing really didn't work for me. But, hopefully little bit by little bit... ..."

It took me a couple of years to build my shelf ... bit by bit. But slow and steady wins the race!


message 15: by Booknblues (new)

Booknblues | 10 comments Anyone else having problems getting on Shelfari today?


message 16: by John (new)

John Warner (jwarner6comcastnet) | 45 comments I'm not having any problem.


message 17: by LibraryCin (new)

LibraryCin | 196 comments BnB, did you ever get in to shelfari. I see you posted this yesterday. I didn't have any problems yesterday or today. Hopefully you're back in...


message 18: by Mara (new)

Mara (mrlzbth) | 9 comments Mod
LibraryCin wrote: "BnB, did you ever get in to shelfari. I see you posted this yesterday. I didn't have any problems yesterday or today. Hopefully you're back in..."

I have noticed some slow loading times today. :(


message 19: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
I've also noticed slow loading yesterday and today. A couple of times the spinning loading thingy just kept on for what seemed like forever, and I just shut down the browser entirely and started over. (This happened both with Firefox and IE)


message 20: by Booknblues (new)

Booknblues | 10 comments Anyone having problems todaya?


message 21: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
Booknblues wrote: "Anyone having problems todaya?"

I was getting in just fine when I was at work yesterday, but when I came home and tried to log in around 7p (central daylight time) I got a "server error" message. Tried Firefox, Chrome and Internet Explorer 10.

I sent an email to feedback@shelfari.com ... but there is no one who monitors this 24-hours a day, so the Shelfari staff had all gone home by the time I did that.

I tried again this morning ... same result. 8:00a.m. in Seattle is 10:00 in Wisconsin ... I'm guessing there won't be any improvement until at least noon my time.

S I G H


Michelle (MichelleBookAddict) (michellebookaddict) | 1 comments I'm having problems. It's been unavailable since about 8pm last night for me.


message 23: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments The site is unavailable and has been for me since about 8:00 pm yesterday EST.


message 24: by Sabina (new)

Sabina | 6 comments I can't log in either... I wonder how long it's going to take this time before something happens.


message 25: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments You know, in this social media age, why can't they talk to us through Twitter or Facebook? I've tweeted them but it doesn't look like they've issued one since 2011. I also tweeted Amazon and AmazonHelp.


message 26: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
It dawns on me that if the "server is down" then my email to feedback@shelfari.com probably won't go through either.

As for getting any help from amazon ... Amazon owns Shelfari but they don't run it. It's still run as an independent business. My understanding is that Shelfari has only a handful of employees (under 15). GoodReads, on the other hand is much larger with many more employees. Don't know if GR has 24-hour tech support, but clearly Shelfari does NOT.


message 27: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments Though Amazon doesn't run Shelfari, they certainly have some influence. In the absence of any other way to communicate with them, a shot in the dark can't hurt.


message 28: by Lauren (new)

Lauren (laurenjberman) Haven't been able to get onto Shelfari all day. Just tried again now and it is still down. I hope this is not a portent of things to come...


message 29: by LibraryCin (new)

LibraryCin | 196 comments I'm sure by now everyone (I hope!) has discovered it seems to be up and running again, so it seems to have been a temporary glitch...


message 30: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments I was able to get in around 2:30 pm EST.


message 31: by Sabina (new)

Sabina | 6 comments Jonetta wrote: "You know, in this social media age, why can't they talk to us through Twitter or Facebook? I've tweeted them but it doesn't look like they've issued one since 2011. I also tweeted Amazon and Amazo..."

Jonetta, that's an excellent point!


message 32: by Judith (last edited Jun 20, 2013 10:44AM) (new)

Judith (jloucks) | 5 comments I, too, have written for help to the Shalfari team and have gotten no response. I'm gathering that is just one of the issues discussed here.

Since no responses seem to be forthcoming from the Shelfari team, I was wondering if anyone here knows how to delete tags from books on your shelf without having to go one title at a time from your shelf. I've tried it in "list view", and I can add/correct tags but cannot delete them! What am I missing?


message 33: by Lauren (new)

Lauren (laurenjberman) Shelfari is not good about getting back to people - the number of librarians and admins has decreased dramatically.

I've discovered that any changes you make to the list view do NOT take affect on the book page at all. Unfortunately, this means that in order to delete tags you have to go one book as a time :0(


message 34: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
If you post your dilema in the Shelfari Discussions & Questions group you'll probably get a response .... from another Shelfari member who knows how to do what you're asking (not necessarily from Shelfari staff - i.e. Amanda).

Find the group here: http://www.shelfari.com/groups/10000/...

As for the list view changes ... you have to remember to click the "save" button at the bottom of the page or your changes will NOT take. (Learned that one the hard way.)


message 35: by Lauren (new)

Lauren (laurenjberman) Book Concierge wrote: "As for the list view changes ... you have to remember to click the "save" button at the bottom of the page or your changes will NOT take. (Learned that one the hard way.) "

Ah, click save. Why didn't I think of that? Thanks.


message 36: by Judith (new)

Judith (jloucks) | 5 comments Lauren wrote: "Book Concierge wrote: "As for the list view changes ... you have to remember to click the "save" button at the bottom of the page or your changes will NOT take. (Learned that one the hard way.) "

..."


Thanks so much for the suggestions, guys!

I have always remembered to click "save", so that is not the problem. At this point I believe that Lauren is right...it is limited what you can change in the "list view" mode with tags. Very unfortunate, too, as it is so easy to make a typo or inadvertently change the wording of a tag you are trying to keep "pure". Just another reason to like goodreads, I guess!


message 37: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments I can't access Shelfari right now. Am I alone?


message 38: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
Jonetta wrote: "I can't access Shelfari right now. Am I alone?"

What browser are you using ... I just checked in and I didn't have a problem with IE (Sunday, 4:15 pm Chicago time)


message 39: by LibraryCin (new)

LibraryCin | 196 comments I've been ok (using Firefox) from about 12:30 (noon) up to and including now (3:20 pm) on Sunday, Mountain time.


message 40: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments I'm using IE and have had intermittent problems all day.


message 41: by Lauren (new)

Lauren (laurenjberman) I'm using Firefox and I've had no problems accessing the site although it is slow at times.


message 42: by Book Concierge (new)

Book Concierge (tessabookconcierge) | 154 comments Mod
This Shelfari member is specifically complaining about IE9 ... http://www.shelfari.com/groups/10000/...

Of course, Shelfari has no tech support over the weekend (or any major US holiday) ... so at best this will be addressed later today (say about noon Chicago time)


message 43: by Sabina (new)

Sabina | 6 comments Jonetta wrote: "I'm using IE and have had intermittent problems all day."

I'm using IE and I'm ok, although it has been a bit slow going over the last few days.


message 44: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments I'm using IE10 on my desktop and Safari on my iPad. The intermittent issues seem to be Shelfari driven, independent of the browser.

I really believe there are site stability issues no one is concerned about addressing any longer. When was the last time we've heard from Amanda. As much as I love this site, I'm slowly migrating to Goodreads. And that may be what they want us to do.


message 45: by Lauren (new)

Lauren (laurenjberman) Jonetta wrote: "As much as I love this site, I'm slowly migrating to Goodreads. And that may be what they want us to do. "


I think you are right Jonetta. Amazon owns both Shelfari and Goodreads and the only changes that Shelfari has made recently are to make it more like GR (the notifications, activity feeds, etc.) perhaps so users will be more comfortable when the eventual migration takes place.


message 46: by Judith (new)

Judith (jloucks) | 5 comments Lauren wrote: "Jonetta wrote: "As much as I love this site, I'm slowly migrating to Goodreads. And that may be what they want us to do. "


I think you are right Jonetta. Amazon owns both Shelfari and Goodreads a..."


I missed this little tidbit of info about goodreads vs shelfari! Which one is supposed to win out?????


message 47: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments Shelfari is very small, negligible in comparison to Goodreads.


message 48: by LibraryCin (new)

LibraryCin | 196 comments I, for one, actually prefer LibraryThing to GoodReads so if/when shelfari disappears, GR will be my back up to LT, not the other way around.


message 49: by Jonetta (new)

Jonetta (ejaygirl) | 286 comments I never could figure out LibraryThing. I tried it when I first found Shelfari and again a few weeks ago and just had to work too hard.


message 50: by Lauren (new)

Lauren (laurenjberman) I'm on LT as well but I can't wrap my head around the way the groups work. There also doesn't seem to be that much activity in the groups.


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