Jay Merrill

“14 Ways to Become an Incredible Listener

1. Be present and provide your undivided attention.
2. Seek first to understand, then to be understood.
3. Listen attentively and respond appropriately.
4. Minimize or eliminate distractions.
5. Focus your attention and energy with singleness of purpose on what the other person is saying.
6. Quiet your mind and suspend your thoughts to make room in your head to hear what is said—in the moment!
7. Ask questions and demonstrate empathy.
8. Use your body language and nonverbal cues constructively and pay attention to theirs.
9. Follow the rhythm of their speech; hear their tone.
10. Repeat and summarize what you have heard them say to confirm understanding.
11. Be open-minded and non-defensive.
12. Respond rather than react.
13. Be respectful, calm, and positive.
14. Try to resolve conflicts, not win them.”
― Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact

“Reading an hour a day is only 4% of your day. But that 4% will put you at the top of your field within 10 years. Find the time.”
― Patrick Bet-David

“The purpose of influence is to "speak up for those who have no influence." (Pr.31:8) It's not about you.”
― Rick Warren

“The Physical Language of Listening

Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . .

• Make eye contact.
• Nod your head; confirm.
• Use your eyebrows and expressions of emotions to show that you're paying attention.
• Lean forward.
• Listen patiently to demonstrate respect and sensitivity.
• Open your physical presence to encourage them to continue.”
― Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact