Carol

“The sessions taught me a survival lesson. I had to be discreet, be cautious about what I said and did, and be very wary of others. Already I was acquiring the mask that the adults wore from long practice.”
― Hyeonseo Lee, The Girl with Seven Names: Escape from North Korea

“What do I really want for myself? What do I really want for others? What do I really want for the relationship? Once you’ve asked yourself what you want, add one more equally telling question: How would I behave if I really wanted these results?”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool—even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously, they don’t agree with every idea; they simply do their best to ensure that all ideas find their way into the open.”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“Skilled people Start with Heart. That is, they begin high-risk discussions with the right motives, and they stay focused no matter what happens.”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High