Carol

“Too much self-centered thinking is the source of suffering. A compassionate concern for others’ well-being is the source of happiness.”
― Dalai Lama XIV, The Book of Joy: Lasting Happiness in a Changing World

“When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all relevant information (from themselves and others) out into the open.”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“Skilled people Start with Heart. That is, they begin high-risk discussions with the right motives, and they stay focused no matter what happens.”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“What do I really want for myself? What do I really want for others? What do I really want for the relationship? Once you’ve asked yourself what you want, add one more equally telling question: How would I behave if I really wanted these results?”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High