Dylan Lockhart

“We think we can easily see into the hearts of others based on the flimsiest of clues. We jump at the chance to judge strangers. We would never do that to ourselves, of course. We are nuanced and complex and enigmatic. But the stranger is easy. If I can convince you of one thing in this book, let it be this: Strangers are not easy.”
― Malcolm Gladwell, Talking to Strangers: What We Should Know About the People We Don’t Know

“We believe that the information gathered from a personal interaction is uniquely valuable. You would never hire a babysitter for your children without meeting that person first. Companies don’t hire employees blind. They call them in and interview them closely, sometimes for hours at a stretch, on more than one occasion. They do what Chamberlain did: they look people in the eye, observe their demeanor and behavior, and draw conclusions. He gave me the double handshake. Yet all that extra information Chamberlain gathered from his personal interactions with Hitler didn’t help him see Hitler more clearly. It did the opposite.”
― Malcolm Gladwell, Talking to Strangers: What We Should Know About the People We Don’t Know

“What is thought is not always said; what is said is not always heard; what is heard is not always understood; what is understood is not always agreed; what is agreed is not always done; what is done is not always done again.” Konrad Lorenz”
― Mikael Krogerus, The Communication Book: 44 Ideas for Better Conversations Every Day