Timothy

“If you’re going to put as little as possible into my training and wages, if you’re going to make sure that I can’t get enough hours to survive in order to avoid giving me health care, and generally make sure that I’m as uncomfortable as possible at any given time just to make sure I know my place, then how can you expect me to care about your profit margin? Remember, you get what you pay for.”
― Linda Tirado, Hand to Mouth: Living in Bootstrap America

“I think the sorts of people who honestly think that service workers should be more smiley and gracious just don’t get it. They don’t get it because they can take so much for granted in their own lives—things like respect, consideration, and basic fairness on the job. Benefits. Insurance. They’re used to the luxury of choosing the most aesthetically pleasing item on the shelf, of caring what color their car is rather than simply whether it runs or not. They don’t understand how depressing it is to be barely managing your life at any given moment of the day. So forgive me if I don’t tell you to have a pleasant day with unfeigned enthusiasm when I hand you your fucking hamburger. You’ll have to settle for the fake sort.”
― Linda Tirado, Hand to Mouth: Living in Bootstrap America

“If you think poor people are entitled, try denying a rich person with an attitude some service they think they’ve earned. It’s like grief—there are phases. Anger and denial are first. Then comes “do you understand how fucked you are if I don’t get the thing I want?” Followed by “I demand to see your manager” and “I’ve never been treated so poorly in my life.” The final stage is bargaining, where they try to give you extra money because all of life is like valet service to them, and an extra five bucks can change the world. If”
― Linda Tirado, Hand to Mouth: Living in Bootstrap America

“I have a Republican friend and every time we get into politics and the economy, he tells me that I simply don’t understand the American dream. He says it doesn’t make sense to punish the people you’re trying to join. He is fairly certain that in the next decade or two, he will be worried about capital gains. He works at Wal-Mart. He’s nearing thirty. No degree, no real résumé, no particular ambition to do anything. Just a firm conviction that someday he’ll have a fantastic high-powered career doing . . . something. He’s not sure what, only that this is America and anyone can make it. While he’s waiting, he’ll be protecting his future interests at the ballot box.”
― Linda Tirado, Hand to Mouth: Living in Bootstrap America