Henry Townley

“Both sides need to understand that investing in digital competencies will save far more money than it costs. The USDS tallied up $3.5 billion in savings and cost avoidance (that is, helping agencies find better, less expensive ways to address their needs) in 2019 alone. Given the unit's relatively small budget, that came out to a seventeenfold return on investment (USDS Impact Report 2020, pg. 17).”
― Jennifer Pahlka, Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better