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苏东坡新传
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“Remember, to know and not to do is really not to know.”
Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“When people misunderstand and you start arguing over the misunderstanding, stop. Use Contrasting. Explain what you don’t mean until you’ve restored safety. Then return to the conversation. Safety first.”
Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“You can’t simply highlight an inspiring paragraph in a book and walk away changed.”
Kerry Patterson, Crucial Conversations: Tools for Talking When Stakes are High

“Goals without deadlines aren’t goals; they’re merely directions.”
Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“One of the best ways to persuade others is with your ears—by listening to them. —DEAN RUSK”
Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

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