Palmtreeh

“One of the best ways to persuade others is with your ears—by listening to them. —DEAN RUSK”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“You know what? We need to talk about this. I’m glad you asked the question. Thank you for taking that risk. I appreciate the trust it shows in me.”
― Kerry Patterson, Crucial Conversations Tools for Talking When Stakes Are High

“You can’t simply highlight an inspiring paragraph in a book and walk away changed.”
― Kerry Patterson, Crucial Conversations: Tools for Talking When Stakes are High

“Respect is like air. As long as it's present, nobody thinks about it. But if you take it away, it's all that people can think about. The instant people perceive disrespect in a conversation, the interaction is no longer about the original purpose—it is now about defending dignity.”
― Ron McMillan, Crucial Conversations: Tools for Talking When Stakes are High