“I can’t control your behavior; nor do I want that burden… but I will not apologize for refusing to be disrespected, to be lied to, or to be mistreated. I have standards; step up or step out.”
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“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead
― Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead
Cathy’s 2025 Year in Books
Take a look at Cathy’s Year in Books, including some fun facts about their reading.
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