Cathy

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Steve Maraboli
“I can’t control your behavior; nor do I want that burden… but I will not apologize for refusing to be disrespected, to be lied to, or to be mistreated. I have standards; step up or step out.”
Steve Maraboli

Brené Brown
“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

year in books
Sarah E...
1,121 books | 27 friends

pamela ...
122 books | 5 friends

Lillian...
0 books | 36 friends

Matt Fe...
0 books | 39 friends

Vanda G...
3 books | 49 friends

Errol P...
51 books | 273 friends

Debbie ...
0 books | 54 friends

Nancy D...
16 books | 47 friends

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