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“What Customer Success Isn't Customer Success is not free help. It isn't glorified customer support. And, like sales, it should be a revenue driver, not a cost center. As with sales, you should make money, or avoid losing it, by investing in this role.”
― From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue
― From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue
Matt Ricketts’s 2025 Year in Books
Take a look at Matt Ricketts’s Year in Books, including some fun facts about their reading.
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