“The question of suffering brings me to one last concern around the use of data-driven techniques to bring about better government: the importance of exceptions, otherwise known as mercy. Efficiency, almost by definition, has to do with following rules and patterns; if there is an inefficiency within a rule, it can be ironed out by making a sub-rule. But sometimes our moral intuition just tells us that making an exception is the right thing to do, even if we can't explain or defend the precedent.”
― Shortest Way Home: One Mayor's Challenge and a Model for America's Future
― Shortest Way Home: One Mayor's Challenge and a Model for America's Future
“When you are connected to an institution with that strong a name, people use it for a shortcut to understanding who you are, and if you’re not careful, you use it as a shortcut too. Taking on the shape of that name itself over time.”
― Shortest Way Home: One Mayor's Challenge and a Model for America's Future
― Shortest Way Home: One Mayor's Challenge and a Model for America's Future
“I have loved you for 25 years, and I never loved anyone better. That kind of love, you only get it when you're young and stupid. I'm not gonna get it again. And when I tell my daughter the story of the great love of my life, I want it to have a happy ending.”
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“For purpose-driven people, this is the conundrum of client-service work: to perform at your best, you must learn how to care about something because you are hired to do so. For some, this is not a problem at all. A great lawyer or consultant can identify so closely with the client, or so strongly desire to be good at the job, or be so well compensated, that her purposes and interests and those of the client become one. But for others, work can only be meaningful if its fundamental purpose is in things that would matter even if no one would pay you to care about them.”
― Shortest Way Home: One Mayor's Challenge and a Model for America's Future
― Shortest Way Home: One Mayor's Challenge and a Model for America's Future
“I think there are people that help you become the person you end up being, and you can be grateful for them, even if they were never meant to be in your life forever.”
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