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“He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“People use rewards expecting to gain the benefit of increasing another person’s motivation and behavior, but in so doing, they often incur the unintentional and hidden cost of undermining that person’s intrinsic motivation toward the activity.”
― Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us

“Great leaders, in contrast, are able to inspire people to act. Those who are able to inspire give people a sense of purpose or belonging that has little to do with any external incentive or benefit to be gained.”
― Simon Sinek, Start With Why: How Great Leaders Inspire Everyone to Take Action

“The problem with making an extrinsic reward the only destination that matters is that some people will choose the quickest route there, even if it means taking the low road.”
― Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us