Susan Caplan

“It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of the heart, the ill intention, the bad motives, the prideful justifying cover-up of the first mistake.”
― Stephen Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

“There’s not a chance we’ll reach our full potential until we stop blaming each other and start practicing personal accountability.”
― John G. Miller, QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life

“What people say and feel about you when you've left a room is precisely your job while you are in it.”
― Rasheed Ogunlaru

“Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).”
― Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change