Rosa Boyd

“The mass of men lead lives of quiet desperation. What is called resignation is confirmed desperation. From the desperate city you go into the desperate country, and have to console yourself with the bravery of minks and muskrats. A stereotyped but unconscious despair is concealed even under what are called the games and amusements of mankind. There is no play in them, for this comes after work. But it is a characteristic of wisdom not to do desperate things..”
― Henry David Thoreau, Civil Disobedience and Other Essays

“It is easy to design devices that work well when everything goes as planned. The hard and necessary part of design is to make things work well even when things do not go as planned.”
― Donald A. Norman, The Design of Everyday Things

“Cognition attempts to make sense of the world: emotion assigns value.”
― Donald A. Norman, The Design of Everyday Things

“A device is easy to use when the set of possible actions is visible, when the controls and displays exploit natural mappings.”
― Donald A. Norman, The Design of Everyday Things