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“Patience is crucial for customer service professionals.”
― Happy Customers
― Happy Customers
“Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again.”
― Happy Customers
― Happy Customers
“Customers want companies to be proactive in reaching out to them.”
― Happy Customers
― Happy Customers
“Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them. Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you.”
― Happy Customers
― Happy Customers
“Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.”
― Happy Customers
― Happy Customers
Laura’s 2025 Year in Books
Take a look at Laura’s Year in Books, including some fun facts about their reading.
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