Ben

“avoid, as much as possible, telling clients what they would do if they were to be hired; instead, they just start serving them as though they were already a client. And”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Depression presents itself as a realism regarding the rottenness of the world in general and the rottenness of your life in particular. But the realism is merely a mask for depression's actual essence, which is an overwhelming estrangement from humanity. The more persuaded you are of your unique access to the rottenness, the more afraid you become of engaging with the world; and the less you engage with the world, the more perfidiously happy-faced the rest of humanity seems for continuing to engage with it.”
― Jonathan Franzen, How to Be Alone

“All unhappiness enters through the window of observation and the door of thought.”
― Fernando Pessoa, The Book of Disquiet: The Complete Edition

“What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty