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“In management-speak, Walters loves the Baldrige criteria, named for President Ronald Reagan’s commerce secretary Malcolm Baldrige Jr., which focus on seven categories of performance: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. In total quality terms, Walters is big on the “PDCA cycle,” implementing Plan-Do-Check-Act at every scale of his operation, from the height of the grass to the annual budget.”
― Who Is Government?: The Untold Story of Public Service
― Who Is Government?: The Untold Story of Public Service
Nathan Limbach’s 2025 Year in Books
Take a look at Nathan Limbach’s Year in Books, including some fun facts about their reading.
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