Nathan Limbach

“In management-speak, Walters loves the Baldrige criteria, named for President Ronald Reagan’s commerce secretary Malcolm Baldrige Jr., which focus on seven categories of performance: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. In total quality terms, Walters is big on the “PDCA cycle,” implementing Plan-Do-Check-Act at every scale of his operation, from the height of the grass to the annual budget.”
― Michael Lewis, Who Is Government?: The Untold Story of Public Service