Anna

“Now that she had got over the surprise, there was something offensive about this lack of reaction. It was like someone opening a door just before your battering ram hit it; suddenly you were running through the building and not certain how to stop.”
― Terry Pratchett, Monstrous Regiment

“The four lesser apocalyptical horsemen of Panic, Bewilderment, Ignorance, and Shouting took control of the room,”
― Terry Pratchett, Monstrous Regiment

“People build something that works. Then circumstances change, and they have to tinker with it to make it continue to work, and they are so busy tinkering that they cannot see that a much better idea would be to build a whole new system to deal with the new circumstances. But to an outsider, the idea is obvious.”
― Terry Pratchett, Monstrous Regiment

“Polly felt questing eyes boring into her. She was embarrassed, of course. But not for the obvious reason. It was for the other one, the little lesson that life sometimes rams home with a stick: you are not the only one watching the world. Other people are people; while you watch them they watch you, and they think about you while you think about them. The world isn’t just about you.”
― Terry Pratchett, Monstrous Regiment