Ann George

“Goods are traded, but services are consumed and produced in the same place. And you cannot export a haircut. But we are coming close to exporting a haircut, the appointment part. What kind of haircut do you want? Which barber do you want? All those things can and will be done by a call center far away.”
― Thomas L. Friedman, The World Is Flat: A Brief History of the Twenty-first Century

“The ideal country in a flat world is the one with no natural resources, because countries with no natural resources tend to dig inside themselves. They try to tap the energy, entrepreneurship, creativity, and intelligence of their own people-men and women-rather than drill an oil well.”
― Thomas L. Friedman, The World Is Flat: A Brief History of the Twenty-first Century

“A Mexican newspaper recently ran a story about how the Converse shoe company was making tennis shoes in China using Mexican glue. “The whole article was about why are we giving them our glue,” said Zedillo, “when the right attitude would be, How much more glue can we sell them? We still need to break some mental barriers.”
― Thomas L. Friedman, The World is Flat: A Brief History of the Twenty-First Century

“I once heard Jerry Yang, the cofounder of Yahoo!, quote a senior Chinese government official as saying, "Where people have hope, you have a middle class." I think this is a very useful insight. The existence of large, stable middle classes around the world is crucial to geopolitical stability, but middle class is a state of mind, not a state of income. That's why a majority of Americans always describe themselves as "middle class," even though by income statistics some of them wouldn't be considered as such. "Middle class" is another way of describing people who believe that they have a pathway out of poverty or lower-income status toward a higher standard of living and a better future for their kids.”
― Thomas L. Friedman, The World Is Flat: A Brief History of the Twenty-first Century