Denise

“Now before going to a party, I just tell myself to listen with affection to anyone who talks to me, to be in their shoes when they talk, to try to know them without my mind pressing against theirs, or arguing, or changing the subject. No. My attitude is: 'Tell me more.' This person is showing me his soul. It is a little dry and meager and full of grinding talk just now, but presently he will begin to think, not just automatically to talk. He will show his true self. Then he will be wonderfully alive.' ...Creative listeners are those who want you to be recklessly yourself, even at your very worst, even vituperative, bad-tempered. They are laughing and just delighted with any manifestation of yourself, bad or good. For true listeners know that if you are bad-tempered it does not mean that you are always so. They don't love you just when you are nice; they love all of you.”
― Brenda Ueland, Strength to Your Sword Arm: Selected Writings

“So often survivors have had their experiences denied, trivialized, or distorted. Writing is an important avenue for healing because it gives you the opportunity to define your own reality. You can say: This did happen to me. It was that bad. It was the fault & responsibility of the adult. I was—and am—innocent.” The Courage to Heal by Ellen Bass & Laura Davis”
― Ellen Bass, The Courage to Heal: A Guide for Women Survivors of Child Sexual Abuse

“Everyone knows how people who laugh easily create us by their laughter,--making us think of funnier and funnier things.”
― Brenda Ueland, If You Want to Write: A Book about Art, Independence and Spirit

“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead