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Brené Brown
“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

Raymond Carver
Late Fragment

And did you get what
you wanted from this life, even so?
I did.
And what did you want?
To call myself beloved, to feel myself
beloved on the earth.”
Raymond Carver, A New Path to the Waterfall

Lao Tzu
“Because one believes in oneself, one doesn't try to convince others. Because one is content with oneself, one doesn't need others' approval. Because one accepts oneself, the whole world accepts him or her.”
Lao Tzu

Ellen Bass
“It's a hard time to be human. We know too much
and too little.”
Ellen Bass, Like a Beggar

Brenda Ueland
“Now before going to a party, I just tell myself to listen with affection to anyone who talks to me, to be in their shoes when they talk, to try to know them without my mind pressing against theirs, or arguing, or changing the subject. No. My attitude is: 'Tell me more.' This person is showing me his soul. It is a little dry and meager and full of grinding talk just now, but presently he will begin to think, not just automatically to talk. He will show his true self. Then he will be wonderfully alive.' ...Creative listeners are those who want you to be recklessly yourself, even at your very worst, even vituperative, bad-tempered. They are laughing and just delighted with any manifestation of yourself, bad or good. For true listeners know that if you are bad-tempered it does not mean that you are always so. They don't love you just when you are nice; they love all of you.”
Brenda Ueland, Strength to Your Sword Arm: Selected Writings

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