Melissa

“When so much of online abuse is driven by a failure to empathize with someone on the other side of the screen, turning those who are abusive online into some unknowable, unstoppable force of nature is a damaging mind-set. If we don’t try to understand them on a human, personal level, then we are moving forward in the dark. By dubbing them “those people,” we are also explicitly setting ourselves apart as if we aren’t one of them and thus can’t be part of the problem. Therein lies the most common trap we fall into when trying to make the internet a safer place: framing it as a war of good people versus bad people instead of looking at acceptable and unacceptable ways to treat each other. “Good people” get off the hook for doing bad things, while “bad people” aren’t considered worth understanding or empathizing with and aren’t encouraged to progress, evolve, and do better.”
― Zoe Quinn, Crash Override: How Gamergate (Nearly) Destroyed My Life