Mengwen

“Poor feedback can be worse than no feedback at all, because it is distracting, uninformative, and in many cases irritating and anxiety-provoking.”
― Donald A. Norman, The Design of Everyday Things

“Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible, serving us without drawing attention to itself. Bad design, on the other hand, screams out its inadequacies, making itself very noticeable.”
― Donald A. Norman, The Design of Everyday Things

“Recognize that most of our interactions with products are actually interactions with a complex system: good design requires consideration of the entire system to ensure that the requirements, intentions, and desires at each stage are faithfully understood and respected at all the other stages.”
― Donald A. Norman, The Design of Everyday Things

“A brilliant solution to the wrong problem can be worse than no solution at all: solve the correct problem.”
― Donald A. Norman, The Design of Everyday Things