Pamela

“I read that office workers spend a staggering 28 percent of their office time on email, but I bet I spend more time than that. To make my email habit more convenient, I decided to cut out salutations and closings. I’d fallen into the habit of writing an email like an old-fashioned letter, instead of using the casualness and brevity now appropriate to email. An email that says: Hi Peter—Thanks so much for the link. I’m off to read the article right now. Warmly, Gretchen takes a lot more work than an email that says: Thanks! Off to read the article right now. The first version is more formal and polite, but the second version conveys the same tone and information, and is much quicker to write. It took a surprising amount of discipline to change my response habits. It can be hard to make things easier. I had to push myself to erase the “Hi” and to hit “send” without typing a closing. But before long, it became automatic. Not long after I’d instituted my new convenient email habits, however, I responded to a reader with an email that omitted a salutation and closing, and received a pointed email in return: “I find it really interesting that you don’t say ‘Hi Lisa’ or end your email in any kind of salutation, or say ‘if I have any more questions to drop you a line.’ Please excuse me if this is rude, I am truly just curious. Is this because you are super busy (understandably) or just not your style? I had this preconceived notion after reading your book that your dialogue would be so much more friendly/ happy and personal.” Sheesh. This was nicely put, but clearly the message was “You don’t sound very friendly.” I was taken aback. Should I go back to using more elaborate courtesy? Then I decided—no. I was sorry if I didn’t sound friendly to her, but I wanted to be able to answer emails from readers, and to keep up, I needed to make this work as convenient as possible. My habits had to reflect my values. I wrote her back, very nicely, and without a salutation or closing, to explain.”
― Gretchen Rubin, Better Than Before: What I Learned About Making and Breaking Habits--to Sleep More, Quit Sugar, Procrastinate Less, and Generally Build a Happier Life