Николай Григорьев

“No area of understanding is more relevant and important to mediation competency than a basic understanding of how the human brain functions, perceives events, processes emotional notions, cognitive response and formulates decisions. The awareness of cognitive neuroscience and psychology are at the heart of our work in managing conflict and problem solving. — Robert Benjamin”
― Gerry O'Sullivan, The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes

“By the early 1980s, the view that most any conflict—domestic or international, intergroup or interpersonal—could be reframed and negotiated to a satisfying conclusion if only the right technical skills were brought to bear on it had become part of the popular imagination. Books championing such technical approaches regularly appeared on bestseller lists.”
― Kevin Avruch, Context and Pretext in Conflict Resolution: Culture, Identity, Power, and Practice

“We were each trained in interest-based negotiations and have provided trainings in this approach. However, as we got more and more difficult cases, we realized that these traditional interest-based methods were failing and that high conflict disputes needed their own quite different approach.”
― Bill Eddy, Mediating High Conflict Disputes: A Breakthrough Approach with Tips and Tools and the New Ways for Mediation

“Yet even as the possibility that all conflicts might yield to skilled application of technical knowledge assuaged the popular imagination, some scholars and analysts were sounding alarms about the dangers of a culture-free conception of conflict. And we began to push back against the received view that conflicts required only mechanically technical solutions.”
― Kevin Avruch, Context and Pretext in Conflict Resolution: Culture, Identity, Power, and Practice