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Gene Kim
“Any improvements made anywhere besides the bottleneck are an illusion.”
Gene Kim, The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

Gene Kim
“A great team doesn’t mean that they had the smartest people. What made those teams great is that everyone trusted one another. It can be a powerful thing when that magic dynamic exists.”
Gene Kim, The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

Gene Kim
“technical debt’ that is not being paid down. It comes from taking shortcuts, which may make sense in the short-term. But like financial debt, the compounding interest costs grow over time. If an organization doesn’t pay down its technical debt, every calorie in the organization can be spent just paying interest, in the form of unplanned work.”
Gene Kim, The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

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Jeni
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