theo linde

“After a few minutes I stopped David and asked each group to tell him what they had “heard.” The content group fed his words back to him almost verbatim. David nodded. The emotion group picked up on his frustration, embarrassment, and helplessness. David acknowledged all of this. The group listening for intent delivered the blow: “You aren’t going to do anything about this. Right now, it’s all just words.” David blanched and disagreed with their assessment. On the very next break, he helped himself to brownies. David had given us the usual rhetoric that most of us hear and even say ourselves when trying to lose weight: “I’ve got to get a handle on this. I’m going to watch what”
― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time