Cyrus

“It’s no surprise, really. Processes are often hard to see—they’re a combination of both formal, defined, and documented steps and expectations and informal, habitual routines or ways of working that have evolved over time. But they matter profoundly. As MIT’s Edgar Schein has explored and discussed, processes are a critical part of the unspoken culture of an organization.1 They enforce “this is what matters most to us.”
― Clayton M. Christensen, Competing Against Luck: The Story of Innovation and Customer Choice