“For the original iPhone, Foxconn had even agreed to a no-quibble warranty, an onerous clause known internally as “a Tony Blevins special.” It compelled Foxconn to take full responsibility for any iPhone failures within the first twelve months after purchase. “The no-quibble warranty meant that if we get a return, we’re sending it back to you, and you fix it and deal with it,” this person says. The clause was an incentive for Foxconn to maintain high quality standards—no funny business like saving on costs by using unauthorized suppliers, the sort of trick contract manufacturers were infamous for.”
― Apple in China: The Capture of the World's Greatest Company
― Apple in China: The Capture of the World's Greatest Company
“What’s a reasonable thing to ask them? What are they likely to be able to do?” Paley says. “Whereas he was kinda saying, ‘You have no clue! You have no idea what the supplier might actually be capable of. So don’t be afraid to ask for the moon. Ask for everything you want. Ask for everything you need. If they can’t do it, they’ll say no.”
― Apple in China: The Capture of the World's Greatest Company
― Apple in China: The Capture of the World's Greatest Company
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