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“There’s nine times more to gain by elevating positive customers than by eliminating negative ones.”
― The Power of Moments: Why Certain Moments Have Extraordinary Impact
― The Power of Moments: Why Certain Moments Have Extraordinary Impact
“None of that data, however, actually tells you why customers make the choices that they do.”
― Competing Against Luck: The Story of Innovation and Customer Choice – Christensen's Jobs Theory for Startups and Business Growth
― Competing Against Luck: The Story of Innovation and Customer Choice – Christensen's Jobs Theory for Startups and Business Growth
“The more exacting the challenge, the more rigorous our rituals need to be.”
― The Power of Full Engagement: Managing Energy, Not Time, is the Key to High Performance and Personal Renewal
― The Power of Full Engagement: Managing Energy, Not Time, is the Key to High Performance and Personal Renewal
“from a customer’s perspective, when something goes wrong, the overriding sentiment is: Help me fix it.”
― The Effortless Experience: Conquering the New Battleground for Customer Loyalty
― The Effortless Experience: Conquering the New Battleground for Customer Loyalty
“Call it Talent Development, Human Relations, People Support, or Head of People Experiences — whatever term fits your culture — choose to call this function anything but Human Resources.”
― Scaling Up: How a Few Companies Make It...and Why the Rest Don't
― Scaling Up: How a Few Companies Make It...and Why the Rest Don't
Travis’s 2025 Year in Books
Take a look at Travis’s Year in Books, including some fun facts about their reading.
129 books
|
110 friends
2,412 books
|
199 friends
80 books
|
91 friends
530 books
|
258 friends
603 books
|
30 friends
303 books
|
72 friends
610 books
|
69 friends
112 books
|
107 friends
More friends…
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