Tracey Mac

“The higher you get in an organization, the less feedback you receive, and the more likely you are to come to work naked or make another error that's obvious to everyone, but you. This is not just dysfunctional but dangerous. If an office assistant screws up a coffee order, and no one tells him, it's no big deal. If the Chief Financial Officer screws up a financial statement, and no one dares to challenge it, it sends the company into crisis. The first technique our managers use to get their employees to give them honest feedback is regularly putting feedback on the agenda of their one-on-one meetings with their staff. Don't just ask for feedback, but tell and show your employees it is expected.”
― Reed Hastings, No Rules Rules Netflix and the Culture of Reinvention By Reed Hastings & Culture Map By Erin Meyer 2 Books Collection Set

“Once, unfortunately, in a crisis situation (as the Greek poet Archilochus pointed out so long ago) we don't rise to the level of our expectations, we fall to the level of our training. Once again, the issue is fear. The more fear in the equation, the fewer options at our disposal. In times of strife, the brain limits our choices to speed up our reaction times. The extreme example being, fight or flight, where the situation is so dire, that the brain gives us only potential actions. Freezing is the third, yet the same thing happens to a lesser degree under any high stress conditions. And the responses we fall back upon under duress, are the ones we fully automatized: those habitual patterns we've executed over and over again.”
― Steven Kotler, The Art of Impossible: A Peak Performance Primer

“We now say that it is disloyal to Netflix when you disagree with an idea, and do not express that disagreement. By withholding your opinion, you are implicitly choosing to not help the company.”
― Reed Hastings, No Rules Rules: Netflix and the Culture of Reinvention

“In 2015 I read an article in the Huffington Post, titled 'One reason for Netflix's success: it treats employees like grownups'. The article explained, Netflix assumes that you have amazing judgment and judgment is the solution for almost every ambiguous problem, not process.”
― Erin Meyer, No Rules Rules Netflix and the Culture of Reinvention By Reed Hastings & Culture Map By Erin Meyer 2 Books Collection Set