Cheronne

“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

“Here’s a memory, which like most memories is imperfect and subjective—collected long ago like a beach pebble and slipped into the pocket of my mind.”
― Michelle Obama, Becoming

“Look how I’m managing, I wanted to say in those moments, to my audience of no one. Does everyone see that I’m pulling this off?”
― Michelle Obama, Becoming

“Even if we didn’t know the context, we were instructed to remember that context existed. Everyone on earth, they’d tell us, was carrying around an unseen history, and that alone deserved some tolerance.”
― Michelle Obama, Becoming