Cheronne

“Here’s a memory, which like most memories is imperfect and subjective—collected long ago like a beach pebble and slipped into the pocket of my mind.”
― Michelle Obama, Becoming

“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

“Hearing them, I realised that they weren't all at smarter than the rest of us. They were simply emboldened, floating on an ancient tide of superiority, buoyed by the fact that history had never told them anything different.”
― Michelle Obama, Becoming

“I look back on the discomfort of that moment now and recognize the more universal challenge of squaring who you are with where you come from and where you want to go.”
― Michelle Obama, Becoming