“Hence the five golden rules of gemba management: 1. When a problem (abnormality) arises, go to the gemba first. 2. Check the gembutsu (“relevant objects”). 3. Take temporary countermeasures on the spot. 4. Find the root cause. 5. Standardize to prevent recurrence. Go”
― Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy
― Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy
“People within a company can be divided into two groups: those who earn money and those who don’t. Only those frontline people who develop, produce, and sell products are earning money for the company. The ideal company would have only one person who does not earn money—the president—leaving the rest of the employees directly involved in revenue-generating activity.”
― Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy
― Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy
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