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Jackie Long

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“To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!”
― Judith E. Glaser, Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results

2 likes

“Reframe: To put Conversational Intelligence to work, stop thinking of your job as managing resistance and instead accept resistance as a natural part of change. People need to challenge new ideas before they can accept them. For full ownership and accountability to take place, people need to be in the conversation about how to change rather than being asked to merely comply. When leaders reframe in this way, they see that conversations release new energy for change—which will propel their efforts forward faster.”
― Judith E. Glaser, Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results

5 likes

“Too often we fall into the trap of thinking that if we give employees the facts and explain why change needs to take place from an economic point of view, they’ll buy into the change. We overestimate the power of logic and underestimate the power of storytelling, an appeal to belonging and the positive emotions of belonging.”
― Judith E. Glaser, Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results

3 likes