Pam

“(Finland is a famously introverted nation. Finnish joke: How can you tell if a Finn likes you? He's staring at your shoes instead of his own.)”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking

“Don't think of introversion as something that needs to be cured.”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking

“We don't need giant personalities to transform companies. We need leaders who build not their own egos but the institutions they run.”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking

“I worry that there are people who are put in positions of authority because they're good talkers, but they don't have good ideas. It's so easy to confuse schmoozing ability with talent. Someone seems like a good presenter, easy to get along with, and those traits are rewarded. Well, why is that? They're valuable traits, but we put too much of a premium on presenting and not enough on substance and critical thinking.”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking