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The Odyssey
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by Homer
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Book cover for The Design of Everyday Things
Good design requires good communication, especially from machine to person, indicating what actions are possible, what is happening, and what is about to happen.
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“But my favorite story of Munger’s flamboyant failures in diplomacy comes from Buffett, who shared it with Pabrai and Guy Spier over lunch in 2008. Munger, who has a glass eye, visited the Department of Motor Vehicles, where a hapless bureaucrat made the unfortunate error of asking him, “Do you still have just one good eye?” Munger replied, “No. I’ve grown a new one.”
William Green, Richer, Wiser, Happier: How the World’s Greatest Investors Win in Markets and Life

Jordan Ellenberg
“I came into the Big Money making pictures during World War II,” [Reagan] would always say. At that time the wartime income surtax hit 90 percent. “You could only make four pictures and then you were in the top bracket,” he would continue. “So we all quit working after about four pictures and went off to the country.” High tax rates caused less work. Low tax rates caused more. His experience proved it. These”
Jordan Ellenberg, How Not To Be Wrong: The Hidden Maths of Everyday

Donald A. Norman
“Hindsight is always superior to foresight. When the accident investigation committee reviews the event that contributed to the problem, they know what actually happened, so it is easy for them to pick out which information was relevant, which was not. This is retrospective decision making. But when the incident was taking place, the people were probably overwhelmed with far too much irrelevant information and probably not a lot of relevant information. How were they to know which to attend to and which to ignore? Most of the time, experienced operators get things right. The one time they fail, the retrospective analysis is apt to condemn them for missing the obvious. Well, during the event, nothing may be obvious. I return to this topic later in the chapter.”
Donald A. Norman, The Design of Everyday Things

“I don’t have any wonderful insights that other people don’t have. I just have slightly more consistently than others avoided idiocy. Other people are trying to be smart. All I’m trying to be is non-idiotic. I find that all you have to do to get ahead in life is to be non-idiotic and live a long time. It’s harder to be non-idiotic than most people think.”
William Green, Richer, Wiser, Happier: How the World’s Greatest Investors Win in Markets and Life

Donald A. Norman
“With all the alarms that trigger when a problem arises, even though it might be minor, and all the everyday failures, how does one know which might be a significant indicator of a major problem? Every single one usually has a simple, rational explanation, so not making it an urgent item is a sensible decision. In fact, the maintenance crew simply adds it to a list. Most of the time, this is the correct decision. The one time in a thousand (or even, one time in a million) that the decision is wrong makes it the one they will be blamed for: how could they have missed such obvious signals?”
Donald A. Norman, The Design of Everyday Things

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