Yasiniya

“Though the intensity may differ from person to person, you can be sure that everyone you meet is driven by two primal urges: the need to feel safe and secure, and the need to feel in control. If you satisfy those drives, you’re in the door.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“The positive/playful voice: Should be your default voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. The key here is to relax and smile while you’re talking.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“Music gives pleasure because your mind keeps predicting what comes next. Each correct prediction triggers dopamine. You can't make good predictions for unfamiliar music, so you don't get the dopamine. But when music is too familiar, something strange happens. You don't get the dopamine either because your brain predicts it effortlessly. To make you happy, music must be at the sweet spot of novelty and familiarity.”
― Loretta Graziano Breuning, Habits of a Happy Brain: Retrain Your Brain to Boost Your Serotonin, Dopamine, Oxytocin, & Endorphin Levels

“It’s a phenomenon (and now technique) that follows a very basic but profound biological principle: We fear what’s different and are drawn to what’s similar. As the saying goes, birds of a feather flock together. Mirroring, then, when practiced consciously, is the art of insinuating similarity. “Trust me,” a mirror signals to another’s unconscious, “You and I—we’re alike.” Once”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It