Sarah

“The most regretful people on earth are those who felt the call to creative work, who felt their own creative power restive and uprising, and gave to it neither power nor time.”
― Mary Oliver

“In every life there is a moment. A crisis. One that says: what I believe is wrong. It happens to everyone, the only difference is how that knowledge changes them. In most cases, it is simply a case of burying that knowledge and pretending it isn’t there. That is how humans grow old. That is ultimately what creases their faces and curves their backs and shrinks their mouths and ambitions. The weight of that denial. The stress of it. This is not unique to humans. The single biggest act of bravery or madness anyone can do is the act of change.”
― Matt Haig, The Humans

“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

“America is the wealthiest nation on Earth, but its people are mainly poor, and poor Americans are urged to hate themselves. To quote the American humorist Kin Hubbard, “It ain’t no disgrace to be poor, but it might as well be.” It is in fact a crime for an American to be poor, even though America is a nation of poor. Every other nation has folk traditions of men who were poor but extremely wise and virtuous, and therefore more estimable than anyone with power and gold. No such tales are told by the American poor. They mock themselves and glorify their betters. The meanest eating or drinking establishment, owned by a man who is himself poor, is very likely to have a sign on its wall asking this cruel question: “If you’re so smart, why ain’t you rich?” There will also be an American flag no larger than a child’s hand—glued to a lollipop stick and flying from the cash register.”
― Kurt Vonnegut, Slaughterhouse-Five