Sergiy Lizenko

“Business Process Management (BPM) is a systemic approach for capturing, designing, executing, documenting, measuring, monitoring, and controlling both automated and non-automated processes to meet the objectives and business strategies of a company. BPM embraces the conscious, comprehensive, and increasingly technology-enabled definition, improvement, innovation, and maintenance of end-to-end processes. Through this systemic and conscious management of processes, companies achieve better results faster and more flexibly.”
― Jakob Freund, Real-Life BPMN: Using BPMN 2.0 to Analyze, Improve, and Automate Processes in Your Company

“The most important qualification of a process analyst is not a facility for sending out information, but a facility for receiving it. Good process analysts naturally want to understand everything thoroughly.”
― Jakob Freund, Real-Life BPMN: Using BPMN 2.0 to Analyze, Improve, and Automate Processes in Your Company