Rafael Aro,

“Failing is often the best way to learn, and because of that, early failure is a kind of necessary investment.”
― Chip Heath, Switch

“A good change leader never thinks, “Why are these people acting so badly? They must be bad people.” A change leader thinks, “How can I set up a situation that brings out the good in these people?”
― Chip Heath, Switch: How to Change Things When Change Is Hard