Larry Lynch

“It’s not size that makes the difference; it’s attitude. If customers feel as though they’re interacting with human beings who care, rather than with an institution, it doesn’t matter how big the company as a whole might be. Large does not have to mean impersonal. If a business truly sees itself as a community—both for its customers and for the people who work there—it will infuse its everyday activities with a spirit of hospitality.”
― Arthur Blank, Good Company: How Values-Driven Leadership Creates Success—Lessons from The Home Depot and the NFL